Privacy Policy

Privacy Policy – Serjax.ie

Effective Date: 01/01/2026
Company: Serjax Limited
Website: https://staging.serjax.ie

1. Introduction

Serjax Limited (“Serjax”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, in accordance with the General Data Protection Regulation (GDPR) and Irish data protection laws.

2. Data Controller

Serjax Limited is the data controller responsible for your personal data.

Contact Details:
Email: hello@serjax.ie
Address: Castle Court, Castle St, Mullingar, Co. Westmeath, N91 R52W

3. Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide

  • Name

  • Email address

  • Phone number

  • Company name

  • Any information submitted via contact forms, emails, or support tickets

b) Technical Data

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on site

c) Service Data

  • IT support requests and communications

  • System logs (where applicable for managed services)

  • Account and billing information

4. How We Use Your Data

We use your data for the following purposes:

  • To respond to enquiries and provide support

  • To deliver IT services and managed support

  • To manage customer accounts and billing

  • To improve our website and services

  • To comply with legal and regulatory obligations

  • For marketing communications (only where consent is given)

5. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity – to provide services you have requested

  • Legitimate interests – to improve our services and operations

  • Legal obligations – to comply with applicable laws

  • Consent – for marketing communications (where applicable)

6. Sharing Your Data

We may share your data with:

  • IT service providers and partners (e.g., hosting, backup, security tools)

  • Payment processors

  • Professional advisors (accountants, legal)

  • Regulatory authorities where required by law

All third parties are required to respect the security of your data and process it in accordance with GDPR.

7. International Data Transfers

Where we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)

  • Transfers to countries with adequacy decisions

8. Data Retention

We retain personal data only for as long as necessary:

  • Customer data: for the duration of the service + legal retention period

  • Enquiry data: up to 12 months

  • Financial data: up to 6 years (for tax compliance)

9. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact: support@serjax.ie

You also have the right to lodge a complaint with the Data Protection Commission (Ireland).

10. Data Security

We implement appropriate technical and organisational measures, including:

  • Secure servers and encryption

  • Access controls

  • Monitoring and threat detection tools

  • Regular security reviews

11. Cookies

We use cookies to enhance your experience.

Cookies may include:

  • Essential website functionality

  • Analytics (e.g., Google Analytics)

  • Marketing (if applicable)

You can manage cookie preferences through your browser settings.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

14. Contact Us

If you have any questions about this Privacy Policy or your data, contact:

Serjax Limited
Email: hello@serjax.ie
Address: Castle Court, Castle St, Mullingar, Co. Westmeath, N91 R52W