Our IT Support & Helpdesk Services provide your business with fast, reliable technical assistance—whether you need remote support, onsite troubleshooting, or real-time access via WhatsApp.
With clearly defined SLAs (Service Level Agreements), you get guaranteed response times and expert help when you need it most. From fixing everyday IT issues to resolving complex network or hardware problems, our support team is here to keep your operations running smoothly, efficiently, and securely.
Reliable IT support is essential for business continuity and employee productivity.
Our Managed IT Support & Helpdesk Services offer a seamless mix of remote and onsite support, backed by clear SLAs (Service Level Agreements) and convenient WhatsApp access for real-time communication. Whether you're resolving day-to-day IT issues, managing workstations, or troubleshooting network problems, our team provides fast, friendly, and effective support—so your business keeps running without interruption.
What We Offer in Our IT Support & Helpdesk Services
Remote IT Support
Guaranteed SLAs
Onsite Support When You Need It
Dedicated Helpdesk
WhatsApp Support Channel
Proactive Monitoring & Maintenance
ISO 27001:2023 is the latest global standard for Information Security Management Systems (ISMS). Achieving this certification demonstrates that Serjax follows a systematic, rigorous approach to managing and safeguarding both company and client data—protecting against security risks and ensuring compliance at every level.
With more than two decades of experience supporting Irish businesses, I provide responsive, expert, and hassle-free IT solutions. I don’t just fix problems quickly — I help you prevent them, keeping your business running smoothly and securely.
Remote IT Support
Onsite IT Support
24/7 Helpdesk Access
Custom SLAs (Service Level Agreements)
WhatsApp Support Access
Proactive Monitoring & Maintenance
User Onboarding & Offboarding
IT Asset Management
Comprehensive Managed IT Support – Additional Benefits :
Unlimited Remote Support
Scheduled Onsite Visits
WhatsApp Access to Helpdesk
Priority Response Times (SLAs)
User Onboarding & Offboarding
Basic IT Asset Management
Parts & Services Not Included
Hardware Replacement Costs
Third-Party Licensing Fees
Out-of-Scope Emergency Work
Custom Development or Integrations
The trust our clients place in us reflects our commitment to delivering reliable and high-quality IT solutions.
CEO & Founder - Okler
Small Business Owner
Entrepreneur
IT Director
CTO, Innovatech
"Their vCIO guidance transformed our IT strategy. We now have clear plans and technology aligned perfectly with our business goals."
We understand that every business has unique IT needs. That’s why we offer a free, no-obligation quote to help you see how our solutions can save you time, money, and resources.
Usually in 24 hours in working days.
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